Privacy Policy
Last updated 3 September 2026.
Who we are
This site is operated by BuyFactory Direct Pty Ltd, trading as Home Fitness Company Australia. You can reach us at theteam@homefitness.net.au.
What we collect
- Your name, delivery address, billing address, email address and phone number if you give one.
- What you ordered, when, and what you paid.
- Anything you write to us, so we can answer it and refer back to it.
- Standard website analytics about how pages are used, only if you accept analytics cookies.
We do not receive or store your card details. Card payments are handled by Stripe and PayPal on their own systems, and we see only whether the payment succeeded.
Why we collect it
To take your order, pack it, get it to you and support it afterwards; to answer your questions; and to keep the business records the law requires us to keep.
Who we share it with
Only the parties needed to complete your order: the payment provider, the courier, the provider that sends our order emails, and our analytics provider. We do not sell your information to anyone. We may disclose information where the law requires it.
How long we keep it
Order records are kept for as long as tax and business record-keeping requires. Enquiry emails are kept while they are useful and then deleted.
Your rights under the Privacy Act 1988
You can ask us what personal information we hold about you and ask for it to be corrected. Email theteam@homefitness.net.au and we will respond within the time the Act allows.
If you are not satisfied with how we have handled your information, you can complain to us first, and then to the Office of the Australian Information Commissioner.
Cookies
How this site uses cookies, and how to change what you allow, is set out on the cookie policy page.
Children
Our store is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, contact us so we can remove it.
Changes
If this policy changes, the updated date at the top of the page changes with it.
Contact us
Home Fitness Company Australia, a division of BuyFactory Direct Pty Ltd
Australia administration: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
Registered address: Suite 27, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Company registration (Thailand): 30 656 628 938
Email: theteam@homefitness.net.au
International call centre: +66 98 391 3877