{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across Australia on orders of $75 or more. Below that the delivery offered is Express Delivery at $27.50, also available on any order as a paid upgrade. Orders are packed in 24 to 48 hours and delivered in a further 5 to 7 days.",
    "content": "Shipping Last updated 3 September 2026. Where we deliver We deliver all over Australia, including Sydney, Melbourne, Brisbane, Perth, Adelaide, the Gold Coast, Canberra, Newcastle, Wollongong, Hobart and Darwin. Regional and remote addresses are fine; they can add a day or two. What delivery costs Free standard delivery on orders of $75 or more. $27.50 below $75. Below the threshold the delivery offered is Express Delivery. Express Delivery $27.50 on any order, including above the threshold, if you would rather not wait. You choose it in the cart. The charge is shown in your cart before you pay, so there is nothing added at the last step. There is no surcharge for a heavy machine. How long it takes Orders are picked and packed after a 24 to 48 hour handling time, then take about 5 to 7 days in transit within Australia. Allow about a week from placing your order to it arriving. The period either side of a public holiday adds a little. Tracking Every order is sent tracked. A tracking number is emailed when your order actually ships, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our track your parcel page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Address accuracy Please check the delivery address before you pay. A parcel sent to an address you gave us and returned to sender can be resent, but the second delivery is chargeable. If something goes wrong If a parcel is late, missing or arrives damaged, email theteam@homefitness.net.au with your order number. Your rights under the consumer guarantees in the Australian Consumer Law are not affected by anything on this page, and the refunds and returns page sets out what happens next.",
    "url": "https://homefitness.net.au/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Australian law gives no statutory cooling-off period. Under the store's own policy an unused item can be returned within 15 days of delivery in its original packaging, the customer paying return postage, with no handling fee. Faulty or misdescribed goods are put right at the store's cost under the Australian Consumer Law.",
    "content": "Refunds & Returns Last updated 3 September 2026. Faulty, damaged or not as described This is your statutory position and it is the important part of this page. Under the consumer guarantees in the Australian Consumer Law the goods we sell you must be of acceptable quality, fit for the purpose they are sold for, and match how we described them. If the problem is minor we may choose to repair it; if it is a major failure you choose between a refund, a replacement or keeping the goods and being compensated for the drop in value. Either way we pay the return postage. Email theteam@homefitness.net.au with your order number and a short description of the problem. If something arrived broken, a photograph of the item and the packaging helps us take it up with the courier, but it is not a condition of your rights. Nothing on this page limits your rights under the consumer guarantees in the Australian Consumer Law or the Australian Consumer Law. Changed your mind? Our own 15 day policy Australian law does not give you a statutory cooling-off period for an online purchase. The Australian Consumer Law gives you guarantees about the goods themselves, which is a different and in most ways stronger thing. We would rather be straight about that than imply a right you do not have. What we do offer, as our own policy, is 15 days from delivery to change your mind on any unused item. Email us within those 15 days, send the goods back unused and in their original packaging, with your order confirmation or receipt from this website, and we refund what you paid for the goods. On a change of mind you pay the return postage, using a tracked service, and we do not refund the original delivery charge. There is no cancellation fee and no handling or restocking charge. This applies across the whole range, whether you found a better price, it does not fit, you no longer need it or you ordered the wrong item. Everything we sell is a standard stock item, so nothing is excluded from the policy. We cannot accept returns of things bought from another retailer. Order the right thing first time Most of what we sell is large and heavy, so a return you avoid is easier than a return you have to make. If you are not sure whether a machine fits the room, or which of two products suits what you want to do, email theteam@homefitness.net.au before you order and tell us the space you are working with. Damaged in transit If a parcel arrives damaged, email us with your order number and a photograph of the packaging and the item. We arrange a replacement or a refund and we cover the return postage. Missing items or the wrong thing sent Tell us and we fix it. If the parcel never arrives, arrives with parts missing, or contains something you did not order, that is ours to resolve and it costs you nothing. How to return something Email theteam@homefitness.net.au with your order number and what you would like to do. We reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so it reaches the right warehouse and is credited to your order. We process refunds within 24 to 48 hours of the goods arriving back. Payment providers usually take a few further working days to show the money on your statement. Refunds go to the payment method you used, or can be held as credit against a future order if you would rather. Cancelling before dispatch Any order can be cancelled free of charge before it is dispatched. Most orders are packed within 24 to 48 hours, so tell us as soon as you can. Once a parcel has left the warehouse it is a return rather than a cancellation, and the policy above applies. If we cannot agree Email theteam@homefitness.net.au with your order number and the word \"complaint\" in the subject, and a person will look at it again from the start, as set out in our complaints handling policy . If we still cannot resolve it, a consumer claim can be taken to your state or territory consumer affairs agency, which for our address is NSW Fair Trading, or to the relevant civil and administrative tribunal, and conduct can be reported to the ACCC. Your rights under the Australian Consumer Law are not affected by anything on this page.",
    "url": "https://homefitness.net.au/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Home Fitness Australia collects, uses, shares and protects your personal information under the Privacy Act 1988, including cookies and analytics.",
    "content": "Privacy Policy Last updated 3 September 2026. Who we are This site is operated by BuyFactory Direct Pty Ltd, trading as Home Fitness Company Australia. You can reach us at theteam@homefitness.net.au . What we collect Your name, delivery address, billing address, email address and phone number if you give one. What you ordered, when, and what you paid. Anything you write to us, so we can answer it and refer back to it. Standard website analytics about how pages are used, only if you accept analytics cookies. We do not receive or store your card details. Card payments are handled by Stripe and PayPal on their own systems, and we see only whether the payment succeeded. Why we collect it To take your order, pack it, get it to you and support it afterwards; to answer your questions; and to keep the business records the law requires us to keep. Who we share it with Only the parties needed to complete your order: the payment provider, the courier, the provider that sends our order emails, and our analytics provider. We do not sell your information to anyone. We may disclose information where the law requires it. How long we keep it Order records are kept for as long as tax and business record-keeping requires. Enquiry emails are kept while they are useful and then deleted. Your rights under the Privacy Act 1988 You can ask us what personal information we hold about you and ask for it to be corrected. Email theteam@homefitness.net.au and we will respond within the time the Act allows. If you are not satisfied with how we have handled your information, you can complain to us first, and then to the Office of the Australian Information Commissioner. Cookies How this site uses cookies, and how to change what you allow, is set out on the cookie policy page . Children Our store is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with information, contact us so we can remove it. Changes If this policy changes, the updated date at the top of the page changes with it. Contact us Home Fitness Company Australia, a division of BuyFactory Direct Pty Ltd Australia administration: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia Registered address: Suite 27, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 30 656 628 938 Email: theteam@homefitness.net.au International call centre: +66 98 391 3877",
    "url": "https://homefitness.net.au/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Home Fitness Australia, under Australian law.",
    "content": "Terms & Conditions Last updated 3 September 2026. Who you are contracting with BuyFactory Direct Pty Ltd, trading as Home Fitness Company Australia. Contact: theteam@homefitness.net.au . Definitions \"We\" and \"us\" mean Home Fitness Company Australia. \"You\" means the person or organisation placing the order. \"Goods\" means the products you have ordered. Use of the website You may use this website for lawful purposes only. You agree not to interfere with its operation or security, not to attempt unauthorised access to our systems, and not to copy or republish our content, images or branding without our written permission. By ordering you confirm that you are 18 or older, or using the site with a parent or guardian. Orders Placing an order is an offer to buy. That offer is accepted when we dispatch the goods, and that is when the contract is made. If we cannot supply something you have ordered, or we find a pricing error on an order you have placed, we will tell you and either confirm the correct price with you before dispatch or refund you in full. We may refuse or cancel an order where we suspect fraud; if you have paid, you are refunded in full. Prices and payment Prices are shown in Australian dollars and are the amount you pay for the goods. Delivery, where it applies, is shown separately in the cart before you pay. Payment is due in full at checkout and is taken through Stripe or PayPal on an encrypted connection. We never receive or store your card details. Products and descriptions We describe products as accurately as we can, including dimensions, folded sizes and weight limits where the manufacturer publishes them. Photographs are for illustration and small differences in colour and finish are normal. Where a product has a limit worth knowing, such as a maximum user weight, it is on the product page. Delivery Delivery terms, costs and timeframes are set out on the shipping page and form part of these terms. You are responsible for giving us an accurate delivery address. Returns Your rights if something is faulty, and our own change of mind policy, are set out on the refunds and returns page and form part of these terms. Your consumer rights The Australian Consumer Law and the Australian Consumer Law apply to sales to consumers in Australia, and nothing in these terms limits or excludes them. We do not contract out of the consumer guarantees, and we could not: under section 64 of the Australian Consumer Law a term that tries to exclude, restrict or modify them is void. The Australia equivalent of this shop allows a business-supply exclusion because the consumer guarantees in the Australian Consumer Law permits one; Australian law does not, so no such term appears here. Liability The limits of our liability, and what is never excluded, are set out on the limited liability and indemnity page , which forms part of these terms. Governing law These terms are governed by the law of New South Wales and of the Commonwealth of Australia, and the Australian courts have jurisdiction. A consumer claim can be taken to your state or territory consumer affairs agency, which for our address is NSW Fair Trading, or to the relevant civil and administrative tribunal. Changes The version of these terms published when you place an order is the version that applies to it. Contact us Home Fitness Company Australia, a division of BuyFactory Direct Pty Ltd Australia administration: Suite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia Registered address: Suite 27, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 30 656 628 938 Email: theteam@homefitness.net.au International call centre: +66 98 391 3877",
    "url": "https://homefitness.net.au/terms-and-conditions/"
  }
}